Privacy.

Privacy Policy

Last Updated: October 23, 2026

At Nu Kreature Music, we respect your privacy. Whether you're listening to our music, purchasing merchandise, downloading digital products, supporting our ministry, or subscribing to our newsletter, we believe you should understand how your personal information is collected, used, protected, and shared.

This Privacy Policy explains the information collected through nukreaturemusic.com (the "Website"), how we use it, the third parties that help us operate, how long information is retained, and the rights and choices available to you.

Nu Kreature Music is operated by Pitch Cloud, LLC, a Texas limited liability company. Throughout this Policy, "Nu Kreature Music," "we," "our," and "us" refer to Pitch Cloud, LLC in connection with its operation of Nu Kreature Music.

We do not sell your personal information.

We do not sell customer lists, rent email addresses, or knowingly disclose customer information to third parties for their independent direct marketing purposes. We do not use customer information for cross-context behavioral advertising or targeted advertising.

We collect and process personal information only for legitimate business purposes, to provide the services you request, with your consent where appropriate, or as otherwise permitted or required by applicable law.

This Policy is intended to address applicable requirements under Texas and federal law, including the Texas Data Privacy and Security Act where applicable, as well as relevant consumer privacy protections in other jurisdictions.

1. Information We Collect

We collect information reasonably necessary to operate our Website, fulfill orders, provide downloads, communicate with customers, support our music and ministry activities, and protect our services.

Purchases and Orders

When you purchase music, digital products, or merchandise, we may collect:

Your name and email address
Products purchased and amounts paid
Order numbers, transaction dates, and purchase history
Billing information necessary to complete or verify a transaction
Your name and shipping address for physical merchandise
Order fulfillment, shipping, delivery, and refund information
Communications relating to an order or customer service request

We use this information to process orders, deliver purchases, verify transactions, provide customer support, and maintain necessary business records.

Monthly gifts

Stripe keeps your card on file so it can charge it each month. We never see your card number.

Payment Information

Payments are processed through Stripe, our third-party payment processor.

Your full credit or debit card number is entered through Stripe's payment system. Nu Kreature Music does not independently store full payment card numbers or card security codes.

We may receive limited transaction information, including:

Payment confirmation and transaction status
Payment method type
The last four digits of a payment card, where provided
Payment amounts, refunds, and dispute records
Limited billing or fraud-prevention information

Stripe may independently process certain information for payment security, fraud prevention, regulatory compliance, and other purposes explained in its own privacy documentation.

Newsletter Subscriptions

When you choose to subscribe to our newsletter, we collect your email address and information needed to maintain your subscription preferences.

We use a double opt-in process, meaning you receive an email asking you to confirm your newsletter subscription.

Only confirmed subscribers are added to our promotional mailing list.

Newsletter messages may include music releases, devotional content, ministry updates, merchandise announcements, and other communications related to Nu Kreature Music.

Purchasing a product does not automatically subscribe you to our newsletter.

Free music downloads may require a valid email address and email verification so that we can deliver the requested files. However, newsletter enrollment is optional and separate from the verification needed to provide a free download.

You may unsubscribe from marketing messages at any time using the unsubscribe link included in those emails or by contacting us directly.

Unsubscribing does not prevent us from sending necessary transactional communications, such as order confirmations, receipts, or download assistance.

Voluntary Gifts and Ministry Support

If you provide voluntary financial support to Nu Kreature Music, we may collect:

Your name and email address, if provided
The amount and date of your Gift
Transaction and payment confirmation details
Information you voluntarily include in communications associated with your Gift

We use this information to process and acknowledge Gifts, maintain financial records, address payment questions, and comply with applicable legal obligations.

We do not require you to disclose your religious beliefs or other sensitive personal information to provide financial support.

Nu Kreature Music does not represent itself as a tax-exempt charitable organization. Gifts are not represented as tax-deductible charitable contributions.

Returns and Customer Support

If you request a return, replacement, refund, or customer support assistance, we may collect:

Your name, email address, and order number
Information submitted through our returns or contact forms
Photographs of damaged, defective, or incorrect merchandise
Messages and supporting information related to your request

Return photographs are not publicly displayed or used for advertising without separate permission.

Access is restricted to authorized personnel and service providers who reasonably need the information to evaluate or resolve your request.

Photos submitted with a return request are generally deleted one year after submission, except where longer retention is reasonably necessary for a legal claim, dispute, investigation, or other legal obligation.

Information Collected Automatically

Our Website uses limited technical information to maintain security, prevent spam, operate checkout functions, and protect against fraudulent activity.

This may include:

The date and time of website requests
Pages or resources requested
Browser and device information included in standard technical requests
Information associated with suspicious or repeated form submissions
IP addresses processed through hosting infrastructure and standard server logs

To limit spam and abuse, our Website may generate a scrambled or hashed identifier derived from an IP address to count repeated use of forms, including newsletter registration, checkout, and returns.

These rate-limiting identifiers are retained for approximately 24 hours and then deleted.

The identifier is not intended to identify you directly, but it may still qualify as personal information under applicable privacy laws.

Although our application does not need to store the original IP address in its rate-limiting records, hosting providers, payment processors, and other infrastructure services may process or temporarily retain IP addresses in their own security and operational logs.

We do not use our own website activity records to build advertising profiles or track your browsing across unrelated websites.

2. How We Use Your Information

We use personal information for the following purposes:

Process purchases and provide receipts
Deliver digital music and downloadable products
Send shipping confirmations and merchandise updates
Process voluntary Gifts and payment acknowledgments
Send newsletters and promotional communications when authorized
Respond to questions and provide customer support
Handle returns, refunds, replacements, and payment disputes
Calculate, collect, and report applicable sales taxes
Detect fraud, spam, unauthorized access, and misuse
Maintain technical functionality and website security
Comply with tax, accounting, recordkeeping, and other legal obligations
Establish, exercise, or defend legal claims where necessary

Legal Bases for Processing

Where the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, or comparable privacy laws apply, we rely on one or more appropriate legal bases for processing personal information.

These may include:

Contractual necessity: Processing information needed to complete a purchase, provide a download, fulfill an order, or respond to a service request.
Consent: Sending optional marketing communications or using nonessential tracking technologies where consent is legally required.
Legal obligations: Maintaining financial records, complying with tax requirements, and fulfilling other legal responsibilities.
Legitimate interests: Protecting the Website, preventing fraud, maintaining service reliability, resolving customer issues, and operating our business where those interests are not overridden by applicable individual rights.

When consent is the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing performed before the withdrawal.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals. Our payment providers may separately use automated systems for security and fraud prevention.

3. Who We Share Information With

We share personal information only as reasonably necessary to operate the Website, provide requested services, process transactions, comply with legal obligations, or protect legitimate business interests.

The categories of information shared depend on the service involved.

Stripe — Payment Processing

Stripe processes payments and supports applicable tax calculations, refunds, and payment disputes.

Stripe may receive your email address, transaction details, billing information, payment credentials, and shipping information where needed.

Stripe's independent handling of personal information is governed by its applicable privacy documentation.

Printful — Merchandise Fulfillment

Printful manufactures and ships physical merchandise purchased from Nu Kreature Music.

We provide the information reasonably necessary to fulfill orders, including recipient names, shipping addresses, product selections, quantities, and order details.

We do not intentionally provide Printful with newsletter subscriber lists or unrelated customer information.

Printful and its shipping partners may process information necessary to produce, ship, track, and resolve issues involving merchandise orders.

Resend — Email Delivery

Resend provides email delivery services for communications including:

Purchase confirmations and receipts
Digital download links
Order and shipping notifications
Newsletter confirmations
Marketing emails for confirmed subscribers
Customer service and other necessary transactional messages

Resend may process email addresses, message delivery information, subscription records, and email activity data as necessary to provide these services.

Hostinger — Website Hosting

Hostinger provides website hosting and related infrastructure services.

Information processed through hosting infrastructure may include website files, application data, operational records, server logs, and information necessary to maintain the Website.

Access to this information is subject to applicable service arrangements and security controls.

Other Authorized Disclosures

We may disclose limited personal information when reasonably necessary to:

Comply with applicable laws, court orders, or lawful government requests
Investigate suspected fraud or illegal activity
Protect the safety, rights, property, or security of customers, our business, or others
Resolve payment disputes or legal claims
Obtain professional legal, accounting, or compliance services subject to appropriate confidentiality protections

We may also disclose information as part of a lawful business restructuring, merger, or transfer, subject to applicable notice and privacy requirements.

We do not sell personal information to data brokers or advertisers.

4. Cookies, Embedded Content, and Email Activity

Cookies We Use

Our Website uses limited first-party cookies and similar technologies to support essential functionality.

These include:

Shopping cart cookie: Remembers items placed in your cart for up to 30 days so you can complete your purchase. This cookie is used for cart functionality, not cross-site advertising.
Administrator sign-in cookie: Maintains an authorized administrator session and supports restricted access to Website management features.

We do not currently use our own advertising cookies or general-purpose analytics cookies to track visitors across websites.

Payment providers and other third-party services may use additional cookies or similar technologies when you interact with their services.

Embedded Spotify and YouTube Content

Some Website pages may include Spotify music players or YouTube videos.

These features are provided by third parties and may collect information about your browser, IP address, device, and interaction with embedded content.

YouTube videos are configured to use YouTube's privacy-enhanced embedding mode where supported.

Privacy-enhanced mode does not guarantee that Google or YouTube will collect no information.

Spotify and YouTube may use cookies or similar technologies under their own privacy policies.

Where applicable law requires consent for nonessential cookies, tracking, or embedded media technologies, we will request the appropriate consent before activating those technologies.

If you decline optional embedded content, certain players or videos may not function directly within the Website. You may still be able to access the content through the relevant third-party service.

For additional information:

Spotify Privacy Policy: https://www.spotify.com/legal/privacy-policy/
Google and YouTube Privacy Policy: https://policies.google.com/privacy

Email Activity and Tracking

Our email service may provide information about message delivery, failed delivery attempts, unsubscribes, and, where enabled, whether emails are opened or links are clicked.

We may use this information to verify successful delivery, troubleshoot technical issues, and understand how subscribers engage with our newsletters.

Where applicable law requires consent for nonessential email tracking technologies, such tracking will be enabled only with the required consent.

Declining optional tracking does not prevent you from receiving purchased products, transactional notifications, or subscribed newsletters.

Managing Cookies

Most browsers allow you to block, delete, or control cookies through browser settings.

Disabling essential cookies may interfere with shopping cart functionality or other Website features.

Where legally required, we will provide appropriate choices for accepting or declining nonessential cookies and similar technologies.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer support, security, record keeping, and legal compliance. Messages you send with our contact or booking forms are deleted one year after you send them.

Our general retention practices are:

Orders and transaction records: Retained for as long as reasonably necessary to support purchases, refunds, customer requests, accounting, tax requirements, and applicable legal obligations.
Download links: Links generally remain active for 30 days. Expired links are ordinarily removed from our application records within 30 days after expiration.
Shopping carts: Inactive carts are generally deleted after 30 days.
Return photographs: Generally deleted one year after submission, unless a legal or dispute-related reason requires longer retention.
Newsletter subscriptions: Active subscription information is retained while you remain subscribed.
Unsubscribed email addresses: Limited information may be retained on a suppression list to respect your unsubscribe request and avoid sending unwanted marketing emails.
Rate-limiting records: Hashed identifiers used to detect repeated form submissions are generally deleted after 24 hours.
Website backups: Nightly application backups are retained for approximately 14 days, after which older backups are routinely removed or replaced.
Customer support records: Retained for the period reasonably necessary to resolve requests, maintain relevant transaction records, or comply with legal obligations.

Some information may remain in service-provider systems, external payment records, email delivery records, or backups for a different period according to the applicable provider's obligations and retention practices.

When personal information is no longer reasonably necessary, we delete, anonymize, or securely dispose of it as appropriate.

Where a valid deletion request applies, we will also take reasonable steps required by law to address information maintained by service providers acting on our behalf.

6. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards include:

HTTPS encryption for connections to the Website
Stripe-hosted payment processing rather than independent storage of complete payment card numbers
Restricted access to Website administration functions
Access controls for customer information, private download links, and return photographs
Reasonable anti-spam and abuse prevention measures
Limited retention of information where practical
Website backup and recovery procedures

Private download links and uploaded files may be accessible to individuals who possess a valid access link or to authorized personnel and service providers with a legitimate operational need.

Customers should avoid publicly sharing download links or sending them to unauthorized individuals.

No method of electronic transmission, storage, or processing can be guaranteed completely secure.

If we discover a security incident involving personal information, we will investigate and take reasonable corrective steps. Where legally required, we will notify affected individuals, regulators, or other appropriate authorities within applicable deadlines.

7. Your Privacy Choices and Rights

Depending on your location and the privacy laws that apply, you may have rights concerning your personal information.

These rights may include:

Access: Request confirmation of whether we process your personal information and obtain access to eligible information.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Data portability: Request a copy of eligible personal information in an accessible or portable format where required by law.
Marketing choices: Withdraw marketing consent or unsubscribe from promotional emails.
Restriction or objection: Request that certain processing be restricted or object to processing where applicable law provides that right.
Opt-out rights: Exercise applicable rights to opt out of personal data sales, targeted advertising, or qualifying automated profiling if such activities apply.
Appeals: Appeal certain decisions concerning privacy rights requests where applicable law provides an appeal process.
Non-discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

We do not currently sell personal information or use it for targeted advertising as those activities are generally described in state consumer privacy laws.

Texas Residents

The Texas Data Privacy and Security Act provides certain rights to eligible Texas consumers when the law applies to a business and its processing activities.

Small businesses may qualify for statutory exemptions, but those exemptions do not eliminate all applicable privacy, security, or consumer protection obligations.

Where the Texas Data Privacy and Security Act applies, we will honor applicable consumer rights and response procedures.

For eligible requests governed by that law, we will respond without undue delay and generally within 45 days, subject to legally permitted extensions.

If an applicable request is declined, we will provide an explanation and information about the available appeal process.

Where the law requires an appeal process, appeals may be submitted using the contact information below. We will respond within the applicable statutory period.

If an appeal is denied, eligible Texas consumers may contact the Texas Attorney General through https://www.texasattorneygeneral.gov.

Other United States Residents

Residents of California and other states with comprehensive consumer privacy laws may have additional rights where those laws apply to our business.

We will honor applicable requests to access, correct, delete, obtain, or restrict the processing of personal information as required by law.

We will not deny legally protected privacy rights solely because you reside outside Texas.

European Union and United Kingdom Residents

Where the GDPR, UK GDPR, or other applicable privacy laws govern our processing activities, eligible individuals may have additional rights, including the right to:

Access personal information
Correct inaccurate or incomplete information
Request erasure in qualifying circumstances
Restrict certain processing activities
Receive eligible information in a portable format
Object to certain processing, including direct marketing
Withdraw consent where processing relies on consent
Lodge a complaint with an appropriate data protection supervisory authority

Some rights are subject to lawful exceptions and may not apply to every type of processing.

How to Submit a Privacy Request

To exercise a privacy right or ask a question about your personal information, email:

support@NuKreatureMusic.com

Please include enough information for us to understand your request.

We may request reasonable additional information to verify your identity or authority before providing access to, changing, or deleting personal information.

We will not require unnecessary sensitive personal information for verification.

We will respond within the timeframe required by applicable law. Where a request is denied or limited, we will explain the reason when legally required.

Certain information may need to be retained despite a deletion request, including information necessary to meet tax obligations, complete outstanding transactions, prevent fraud, comply with legal requirements, or establish or defend legal claims.

8. Children's Privacy

Our Website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without any consent or other authorization required by applicable law.

Children under 13 should not independently submit personal information, purchase products, or subscribe to marketing communications through the Website.

If we become aware that personal information has been collected from a child under 13 in circumstances requiring parental consent or another legal authorization that was not obtained, we will take appropriate steps to delete the information or otherwise comply with applicable law.

Parents or legal guardians who believe a child has provided personal information may contact us at support@NuKreatureMusic.com.

We will review such requests and take appropriate action.

9. International Visitors and Data Transfers

Nu Kreature Music is operated from the United States.

If you access our Website from another country, personal information you provide may be processed in the United States or in other jurisdictions where our authorized service providers operate.

Privacy and data protection laws may differ between countries.

Where applicable laws require additional protections for cross-border processing or transfers of personal information, we will comply with the applicable requirements, including using an authorized transfer mechanism or legal exception where required.

Such mechanisms may include applicable adequacy arrangements or approved contractual safeguards, depending on the circumstances.

We do not represent that every international transfer is governed by the same legal mechanism.

Customers in jurisdictions with mandatory privacy protections retain those rights where applicable.

If your location creates additional privacy requirements that apply to our services, we will address those obligations in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Applicable laws and regulations
Our products and services
Website functionality or technology
Third-party service providers
Our privacy and security practices

When we update the Policy, we will post the revised version on this page and update the "Last Updated" date.

If applicable law requires additional notice or consent for a material change, we will provide that notice or request consent before implementing the affected processing activity.

We will not treat a change to this Policy as retroactive consent for an activity that legally requires separate authorization.

We encourage visitors to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or your privacy rights, please contact:

Nu Kreature Music

Operated by: Pitch Cloud, LLC

Website: https://www.nukreaturemusic.com

Email: support@NuKreatureMusic.com

Business Mailing Address:

1012 W. Eldorado Pkwy Unit 501

Little Elm, TX 75068

United States

Please use the subject line "Privacy Request" when contacting us about personal information or privacy rights.

We will make reasonable efforts to review and respond to your inquiry promptly and in accordance with applicable law.

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This Privacy Policy does not waive or limit any privacy or consumer protection rights that cannot legally be waived under applicable law.

See also: Refunds and returns · Privacy · Terms of sale